Get Answers to Some of the Common Questions We Regularly Get from Our Customers
We constantly get some common questions from our customers across Singapore, related to shipping, deliveries, returns, cancellations, and more. Our key priority is to ensure enhanced levels of transparency, as we focus on building appropriate relationship with all our clients. Self-serve yourself with answers to some of the main questions that are raised with us.
No, there are no international shipping or deliveries available, as we only
accept orders from within Singapore. We
request all customers to place orders only if they’re within the territories
of Singapore. No orders from outside these
territories will be accepted from our end.
We typically take 1 business day to ship an order that has been confirmed.
The shipping time is taken for internal
validation. After shipping your order reaches you within 2-3 days, which
means that each order will be delivered within
3-4 days of placing an order with us.
You can cancel any order only until it has not been shipped. Once an order
has been shipped, it cannot be cancelled.
Order shipping takes 1 business day, which means that you can place a cancel
request within that period. Once
dispatched, no cancellation requests will be entertained.
In case you get a damaged or defective product, you will get a 30-day return
window with us. We prioritize your
satisfaction and therefore, ensure a smooth return process, which is
completely free. We request you to place a return
request as soon as you receive the product and inspect it.
We handpick quality materials to ensure that there’s no compromise with the
quality of our decorative item. Moreover,
our craftsmen are all highly experienced and ensure that there’s no
compromise with the overall craftsmanship that make
up our products.
Curating exceptional art and decor objects that transform ordinary spaces into
deeply personal sanctuaries.