Decorzentix is committed to delivering your decorative items with efficiency and professionalism. This Shipping Policy explains our logistical processes, delivery timelines, and the standards we maintain to ensure a reliable experience for our customers.
Our operations are structured to comply with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore and adhere to all relevant digital advertising standards regarding transparency and merchant honesty.
Service Area and Availability
We focus our resources exclusively on the Singapore market. At this time, Decorzentix only accepts orders for delivery to residential and business addresses within the main island of Singapore. We do not provide international shipping services.
By restricting our operations to a single jurisdiction, we can better manage our delivery standards and provide a localized experience that meets the specific needs of our community.
Delivery Timeline and Packaging
Our team understands that prompt arrival is a priority for our customers. We follow a standard delivery schedule of 3 to 4 business days from the moment an order is confirmed. This period includes 1 business days dedicated to order preparation, quality inspection, and packaging at our facility. Once your items are securely boxed and handed over to our logistics partners, the remaining time is allocated for transport to your designated address.
While we strive to meet these windows consistently, please note that delivery times are estimates and may be influenced by external factors such as local public holidays.
Payment and Transparent Pricing
Decorzentix operates using a Cash on Delivery (COD) model. This means that the total amount for your purchase is collected in full by our delivery personnel at your doorstep. We believe in straightforward pricing; therefore, we do not apply any hidden charges, processing fees, or additional shipping costs.
The price listed on our website at the time of your purchase is the final amount you will pay. This approach ensures there are no surprises during the delivery process.
Order Cancellation and Dispatch
You have the flexibility to cancel your order as long as the items remain in our possession. Once the packaging phase is complete and the order is dispatched to our logistics team, the cancellation window closes.
At this stage, the delivery must be completed as scheduled. We encourage you to double-check your order details and delivery address before finalizing your selection to ensure a smooth fulfillment process.
Commitment to Product Integrity
In accordance with Singapore’s consumer protection laws, we ensure that all goods dispatched are of satisfactory quality. If a product is damaged during transit or if you receive an item that does not match your order, please refer to our Return and Refund Policy.
We take full responsibility for logistical errors or damages occurred prior to delivery and will manage the return pickup at no cost to you.
Support and Inquiries
If you have questions regarding a pending delivery or our shipping procedures, our support team is available from 10:00 AM to 6:00 PM SGT, Monday through Friday.
You can reach us via email at contact@decorzentix.com. We are dedicated to providing clear communication and assisting you with any logistical needs.
Company Name: Decorzentix
Email: contact@decorzentix.com
Live Hours: Monday to Friday, 10AM to 6PM, SGT
