Decorzentix is dedicated to providing a clear and professional shopping experience for our customers in Singapore. This policy outlines our procedures for returns, replacements, and refunds, ensuring full transparency in every transaction.
Our practices are designed to align with the Consumer Protection (Fair Trading) Act (CPFTA), specifically the "Lemon Law" provisions of Singapore, while maintaining strict adherence to global advertising standards.
Geographic Scope
Our services and this Return and Refund Policy apply exclusively to orders placed and delivered within Singapore. We do not facilitate international transactions or returns.
By purchasing from Decorzentix, you acknowledge that the fulfillment and any subsequent return processes will occur solely within the Singaporean jurisdiction.
30-Day Return Window
We provide a 30-day return period, which commences on the day your order is delivered to your doorstep. This window allows you sufficient time to inspect your decorative items.
Please note that this policy is strictly applicable to items that arrive in a damaged state or if the incorrect product was delivered.
Reporting Issues and Logistics
If you identify a defect or receive an item that does not match your order, please notify our team by emailing contact@decorzentix.com. To assist us in a swift resolution, we recommend providing your order details and clear descriptions of the issue.
Once your request is acknowledged, we will coordinate a pickup from your location. Decorzentix covers all logistical costs associated with these specific returns. There are no restocking fees or hidden charges for items returned due to damage or errors on our part.
We take full responsibility for ensuring the return process is handled efficiently and at no expense to the consumer.
Inspection and Resolution Process
Upon the arrival of the returned item at our facility, our team performs a thorough inspection within 24 hours. This step confirms the condition of the item and helps us determine the appropriate next step:
- Replacement: If the item is in stock, we will arrange for a replacement to be sent to you.
- Refund: If the item is unavailable or the damage is beyond repair, we will initiate a full refund.
Refund Procedure and Timelines
Since Decorzentix operates on a Cash on Delivery (COD) basis, we do not store your fiscal information. In the event of a refund, we will contact you via email to request your bank account details for a secure transfer.
Once we receive the necessary information, we initiate the bank transfer promptly. The time required for the amount to reflect in your account typically spans up to 7 business days.
This duration is subject to the processing times of your specific banking provider. We ensure that the full purchase price is returned without any deductions for the original shipping or processing.
Policy Exclusions
In accordance with Singaporean trade practices, we do not accept returns, exchanges, or refund requests resulting from a change of mind. We encourage all visitors to finalize their selections only when they are entirely certain of their purchase.
Furthermore, the "Lemon Law" protections do not apply if the damage is caused by the consumer through misuse or unauthorized alteration of the product.
Compliance and Fair Trading
This policy is structured to meet the high standards required by Google’s advertising policies and Singapore’s consumer protection regulations. We are committed to fair trading and ensuring that our customers are never misled regarding their rights. Our support team is available from 10:00 AM to 6:00 PM SGT, Monday to Friday, to address any further questions regarding these terms.
Company Name: Decorzentix
Email: contact@decorzentix.com
Live Hours: Monday to Friday, 10AM to 6PM, SGT
